Q-AID was spun off from the Winia Group in 2015, merged with Daewoo Electronics Service in 2019, and changed its name from Winia Aid to Q-AID in March 2026.
Its business is organized into distribution (appliance retail), logistics (integrated logistics services), Care service (outsourced appliance after-sales service), and other segments. In the first half of 2026, Care service accounted for 57% of revenue, distribution 32.8%, and logistics 10.0%.
Care service handles after-sales support not only for Winia and Daewoo Electronics products but also for global brands including Apple Authorized Service, Sony, Electrolux, Tefal, and Xiaomi, operating a nationwide network of roughly 80 directly-run service centers.
More recently, the company launched its own product-planning brand AIDON, starting with a hair dryer in September 2025, before expanding the lineup in 2026 to wall-mounted air conditioners, fans, microwaves, and refrigerators.
It has also been rolling out new products under the Quming brand, co-developed with Hyundai Rental Care, since January 2026, including washing machines, kimchi refrigerators, microwaves, and air conditioners, extending a brand once centered on rentals into general retail.
Both brands focus on compact, value-oriented products aimed at one- and two-person households, distributed through the company's own mall, Naver Store, Coupang, and G-market alongside directly operated stores.
Competitively, the company's service network competes with large manufacturer-affiliated service arms such as Samsung Electronics Service and SK Magic, while its own-brand business overlaps with numerous small and mid-sized home appliance makers.